The Best Western Hangzhou was designed in the Chinese traditional style, and offers a wide range of facilities and services including characteristic restaurants, well furnished and functional rooms, extensive conference facilities, non-smoking floor, concierge with personal service and so on. It is the ideal hotel for business travel, holiday and conferences.

The hotel has 198 guest rooms, including standard, business, executive, suite and so on. All rooms are equipped with air-conditioing, IDD, DDD, TV. Broadband internet access is available in some rooms except the standard rooms.